Refund and Cancellation Policy

One Day Inter Island Tours –
Refund and Cancellation Policy No cancellations or refunds on Inter Island Flights. Airline fare overage fees may apply on certain flights based on availability. Airline reservation name or date changes are assessed a change fee up to $250 in addition to the fare difference per flight segment and per guest. Airline schedules and pricing are subject to change. To meet aviation security requirements, guest’s name, birthdate, and gender must be provided upon booking; and must exactly match name and birthdate on government issued photo ID or passport for airline check-in

Inter-Island
Refund and Cancellation Policy Tours packaged with airlines are non-refundable. Partial refunds and reschedules are not permitted. Tours that involve inter-island flights are required by Federal law to provide the Transportation Security Administration the full names, date of birth and gender of all passengers. U.S. citizens must present a current government issued pictured ID and international visitors are required to have a valid passport. Incorrect spelling of names, missing middle names or initials and wrong birthdates could result in additional airline change fees and/or denied boarding.

Regrettably, we are unable to refund any portion of the tour due to non-compliance of these federal regulations. For more information on what is required to fly within the United States, please visit the following website: http://www.tsa.gov/travelers.

Aloha Sunshine Tours is not responsible for and will not extend financial reimbursement for delays, traffic, inclement weather, government shut downs, mechanical problems or issues beyond our control. Seasons and climate conditions may affect tour stops. All stops, highlights and destinations are based on availability and subject to change without notice.

Volcano Tour Disclaimer:
Refund and Cancellation Policy Because of the ever-changing intensity and course of lava activity, viewing areas are subject to change as deemed necessary by Hawaii Civil Defense. Additionally, please be aware that lava flows are a naturally occurring event and sightings are not guaranteed.

We do not guarantee the viewing of active lava flow or other natural events. Volcanic fumes (VOG) are hazardous to your health. Persons with breathing and heart difficulties, pregnant women, infants, and young children are especially at risk should not consider this tour to avoid potential health problems from exposure to fumes. All passengers are required to sign a release of liability form.

Aloha sunshine Tours

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Once your refund is requested, we will send you an email to notify you that we have received your request for the refund. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Volcano Tours

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Refund and Cancellation Policy

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